Privacy Policy

Privacy Policy for Echic Hair

Last Updated: 3 janvier 2025

At Echic Hair, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to safeguard your data. By using our services, visiting our website, or purchasing our products, you agree to the collection and use of information in accordance with this policy.

1. Introduction

Echic Hair values your privacy and understands the importance of keeping your personal data secure. This Privacy Policy provides transparency regarding our data collection practices and how we use and protect your personal information. We aim to ensure that you feel confident and secure when using our website and engaging with our services.

2. Information We Collect

We collect personal information from users in a variety of ways, including through website visits, product purchases, customer service interactions, and subscription to newsletters. The types of information we collect may include, but are not limited to:

Personal Identification Information: Full name, email address, phone number, and shipping address.
Payment Information: Credit card details and billing address.
Technical Information: IP address, browser type, device information, operating system, and browsing activity.
Usage Data: Information on how you use our website, including pages viewed, time spent, and clicks.
Location Information: If you provide permission, we may collect information about your geographic location.
Customer Feedback: Responses to surveys, reviews, and communication with our support team.

We may also collect additional information as part of user sign-ups, promotions, or other activities on our website.

3. How We Collect Information

We collect information from you in several ways:

Directly from You: When you fill out forms on our website, create an account, or contact customer support.
Automatically: Through the use of cookies, web beacons, and other tracking technologies as you interact with our website.
From Third Parties: We may receive information from third-party sources, such as social media platforms or payment processors, when you connect with us or make a purchase.

4. How We Use Your Information

We use the personal data we collect for various purposes, including:

Providing Services: To fulfill your orders, process payments, and deliver products or services.
Customer Communication: To send you order updates, promotional offers, newsletters, and respond to your inquiries.
Improving Our Website and Services: To analyze user behavior and improve the functionality of our website and customer service.
Marketing and Advertising: To send you tailored advertisements, special offers, and promotions based on your preferences. We use Google Ads and other marketing tools to provide relevant content. For more information on how Google Ads work and how you can control your ad preferences, visit Google Ads Settings.
Security and Fraud Prevention: To detect, prevent, and address fraud, security issues, or other violations of our terms and conditions.
Compliance: To comply with legal obligations, such as tax and accounting requirements, or to enforce our terms and conditions.

5. Cookies and Tracking Technologies

To enhance user experience, we use cookies, web beacons, and similar technologies. These tools help us track your activity on our website, personalize content, and analyze usage patterns. Cookies allow us to:

Improve the functionality of our website.
Track browsing activity for analytics and advertising.
Personalize content and offers.

You can manage cookie preferences through your browser settings. You have the option to accept or reject cookies, but please note that disabling cookies may affect the functionality of certain features on our website. For more information, visit Google’s Privacy & Terms.ay affect the functionality of certain features on our website.

6. Sharing of Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties in the following situations:

Service Providers: We may share your information with companies that provide services to us, such as payment processors, email marketing platforms, and shipping partners. These third parties are bound by confidentiality agreements and only use your information to perform services on our behalf.
Legal Compliance: If required by law, we may disclose your personal information to governmental authorities, regulatory bodies, or law enforcement agencies to comply with legal obligations or respond to legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the terms of this Privacy Policy.

We will not share your personal information with third parties for marketing purposes unless you have provided explicit consent.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. Once your data is no longer needed for these purposes, it will be securely deleted or anonymized. If you wish to request deletion of your personal data, please contact us at the details provided in the “Contact Information” section.

8. Security of Your Information

We take the security of your personal information seriously and implement appropriate measures to protect your data. These measures include:

Encryption: Using SSL encryption to secure sensitive data during transmission.
Access Controls: Limiting access to personal information to authorized personnel only.
Regular Audits: Conducting regular security audits to identify potential vulnerabilities.

Despite our efforts to protect your data, please note that no method of data transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

9. Your Rights and Choices

You have several rights regarding your personal information, including:

Access: You can request a copy of the personal data we hold about you.
Correction: You can update or correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal data, subject to certain legal restrictions.
Opt-out of Marketing: You can opt-out of receiving promotional communications by following the unsubscribe instructions in our emails or contacting us directly.
Data Portability: You can request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the contact details provided at the end of this Privacy Policy.

10. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that a child has provided us with personal data, we will take steps to delete such information from our records.

If you are a parent or guardian and believe we have collected information from a child under the age of 13, please contact us immediately.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the “Last Updated” date at the top of the policy will be revised. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

12. Contact Information

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us:

Email: [email protected].